Return and Refund Policy

At Ivy Skin™, we strive to offer top-quality products and outstanding customer service. We stand behind our commitment to your satisfaction by providing a 30-day guarantee. Should you have any concerns or need assistance with your purchase, please don't hesitate to contact us at support@ivyskin.co. We are here to help ensure your complete satisfaction.

We are dedicated to offering 24/7 customer support to all our customers, prioritizing your happiness and satisfaction above all else.

Cancellation Policy

You may cancel your order within 24 hours of placing it, provided that it has not yet been dispatched. Once dispatched, standard returns policy procedures will apply for any necessary actions.

Return & Refund Policy 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase which was within 30 days.

To start a return, please  contact us at support@ivyskin.co.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Sadly we can not accept any returns on gift cards / discount codes.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.